Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be paid in advance.
We understand that from time to time situations arise that are beyond your control. We appreciate a phone call or email to let us know of your position so the owner of the property can be updated. However this office does have a strict policy on the payment and collection of rent and you will receive a number and variety of reminders which you should not ignore. These notices MUST be issued as follows to avoid the owners Insurance becoming void.
| Category | Time elapsed | Reminder notice |
| Category 1 arrears | 1 to 3 days in arrears | Friendly reminder text message |
| Category 2 arrears | 4 to 7 days in arrears | Text message, Email & Phone call |
| Category 3 arrears | 8 to 14 days in arrears | Form 11 ‘Notice to Remedy Breach’ issued – Note: The full amount on this breach will need to be paid to halt the Eviction Process. |
| Category 4 arrears | 15+ days in arrears | Notice Form 12 ‘Notice to vacate’ issued |
Our office does not accept cash in the office. In office payments must be either money order or cheque, we do not have eftpos facility. Due to the banks processing procedures payments via Ezidebit & Rental Rewards take 3 business days to show into our account.