Our Response to COVID-19
Read More
Property Management

Emergency Maintenance

Should emergency maintenance occur outside business hours, please contact the nominated repairer

Flood & Storm Emergency:      SES QLD                                        132500

Unity Water:                               Faults and Emergencies               1300 086 489

Energex:                                    General Enquiries                          13 12 53
Loss of Supply                              13 62 62
Electricity Emergencies               13 19 62

Smoke Alarms                          Smoke Alarm Solutions                1300 852 301

Electrical Repairs:                    Paul Wilson Electrical                   0415 950 415 (Scott)

Plumbing Repairs:                   North West Plumbing                    0418 868 848 (Paul)

Other:                                        Northcoast Home Maintenance    0414 495 348 (Dave)

Please note, if an after hours call out is made and it is not deemed that the repairs were an emergency, you may be responsible for the fee.

What is Emergency Maintenance?

Below is the direct extract from your general tenancy agreement (Form 18a):

Subdivision 4 Damage and repairs 30 Meaning of emergency and routine repairs – ss 214 and 215

1) Emergency repairs are works needed to repair any of the following –
(a) a burst water service or serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm, fire or impact damage;
(h) a failure or breakdown of the gas, electricity or water supply to the premises;
(i) a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;
(j) a fault or damage that makes the premises unsafe or insecure;
(k) a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;
(l) a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises.

2) Routine repairs are repairs other than emergency repairs.